Then, tap the app to pause the process, and tap it again to continue.

If an app is grayed out or stuck loading for a long time, make sure you’re connected to a wifi network.

These are some of the recommendations I’ve found: Also, each time I do the restore I have to unpair and then restore my Apple Watch, so it’s like I’m doing two restores. I have the feeling I could restore 5 times, with the same result, so I’ve resigned myself to slowly fixing my phone. I’m writing about it now in the hope that maybe it will help somebody else out, or someone will give me some better fixes. I started doing research online and found a fair number of people with similar problems, but I didn’t see a big uproar on Twitter or on support sites, so I seem to be singled out for special punishment.

My new phone kept showing some activity when it was on wifi as if it was doing something with the apps but nothing seem to be happening – a day later the phone was essentially in the same place. But, I had a working phone so I went to work.

Unfortunately, once again half of the apps if not more were greyed out. I had a bit of time the next morning before going to work, so with my cup of coffee I restored the phone again from the backup. I left the phone connected on wifi overnight but when I got up the next morning the situation was exactly the same. This is a good thing for conserving space on your computer but apparently it’s not working as smoothly as it could. Apple no longer stores the apps on your computer but rather in the cloud. After doing a little research, I found the grey ones were slowly downloading from the App Store cloud.

The first time I restored from my 5S iTunes backup half of my Apple icons were greyed out. So, I knew I needed to give myself some time. A month or so ago I had an issue upgrading my 64GB iPad and when I had to restore it it took hours to get all the data across. Even though Apple is excellent at the out-of-box experience sometimes things can get dicey. But, I knew it could take me a while to get it going. I was very excited to get my Apple iPhone 6S.

Purify app greyed out on my iphone